Conflict Resolution Training
Don’t let conflict derail your business!
In 2008, U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days.
CPP Global Human Capital Report, 2008
What do most people envision when they think of conflict? Hostility, raised voices, a racing heartbeat. Conflict, however, can be a positive experience, an opportunity to gain a deeper understanding of a situation or person. It can also be the impetus for growth and change. Resolving disagreements is challenging, exciting and requires creativity. It’s all in the approach.
Margaret offers 6 hour conflict resolution training to help people approach conflict constructively. Participants will emerge from this training with practical strategies and techniques to:
• Understand conflict and how to approach it;
• Effectively communicate;
• Listen actively;
• Handle strong emotions;
• Facilitate resolution in both personal and work life.
Do you or your workplace need to learn a better Conflict Resolution approach? Fill out form below and I will schedule a Free consultation .
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