Resolving Workplace Conflict Using Mediation Techniques
40 Hour Basic Mediation Training:
Child Custody Mediation Training
Conflict Resolution Training
Don’t let conflict derail your business!
In 2008, U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days.
CPP Global Human Capital Report, 2008
Margaret offers 6 hour conflict resolution training to help people approach conflict constructively. Participants will emerge from this training with practical strategies and techniques to:
• Effectively communicate;
• Listen actively;
• Handle strong emotions;
• Facilitate resolution in both personal and work life.